Shipping, Returns & General information
DELIVERY OF GOODS
WooderfulS currently offer domestic shipping within Australia only. Shipping fees are automatically calculated at checkout based on the weight of your order. Your items may be delivered by Australia Post.
Unless otherwise requested, all parcels will be delivered with authority to leave at the delivery address. If you prefer your order not to be left unattended, please contact us via email after placing your order.
Orders are processed and dispatched within 4 business days after full payment is received. Please note that personalised items may require additional time to create and prepare—details are provided in each product description.
Delivery times vary between 2 to 14 days, depending on your location and the shipping option selected. Please be aware that unexpected delays may occur due to natural events or COVID-19 disruptions.
If you experience any issues with a damaged or missing order, feel free to contact us at wooderfuls.info@gmail.com.au We will do our best to support you and follow up with the courier on your behalf. Replacements for lost or damaged items will be considered on a case-by-case basis.
GENERAL INFORMATION
Please note that due to the handmade nature of our products, slight variations and minor imperfections may occur—these are part of what makes each piece unique. We take great care to ensure every item is crafted with attention and high-quality standards. If you're not completely satisfied with your order, we welcome you to reach out via email to discuss your concerns.
We aim to represent product colours as accurately as possible in our photos. However, variations in screen settings may cause slight differences in how colours appear on your device. Please keep this in mind when placing your order.