Frequently asked questions
What materials do you use?
All our products are handmade using high-quality, locally sourced wood that’s durable, sustainable, and beautifully finished.
How do I place a custom order?
Simply choose your item, fill in the personalization details (name, date, style, etc.), and submit your order. We’ll take care of the rest!
Can I preview and confirm my design before it’s made?
Yes! We’ll send you a draft of your custom design to review. Simply approve it or request any tweaks before we begin production.
How long does it take to make and ship my item?
Production time is usually 3–5 business days. Shipping times vary depending on your location, but we’ll keep you updated every step of the way.
What if I made a mistake in my personalization details?
If you notice a mistake after ordering, please contact us within 24 hours so we can correct it before production begins.
Do you offer bulk or wholesale orders?
Yes, we’re happy to provide quotes for bulk or custom event orders. Please reach out via email at wooderfuls.info@gmail.com and I can assess your suitability and discuss wholesale options.
Can I return or exchange a personalized item?
Since our items are custom-made, we cannot accept returns for change of mind. However, if there’s an issue with your order, please contact us and we’ll make it right.